Privacy Policy

Lovelume is developed and operated by AEGISFLOW LIMITED.

Registered address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Privacy contact: support@txyc.top

You give us:

• Account details: your email address, plus the account identifier returned by a third-party provider if you sign in that way
• What you type into a story, and the choices you make
• Preferences you set: language, theme, the kinds of characters you are interested in

Generated as you use the service:

• Reading progress, chapter unlocks, favourites and gallery unlocks
• Diamond balance and transaction ledger
• Product events: which character you opened, where a paywall appeared
• Technical data: IP address, browser and device type, time of access

We do not collect card numbers or bank details. Payments are handled entirely by our payment providers; we receive only the result and an order reference.

• Running the service: generating replies, saving progress, granting and spending diamonds
• Transactions: purchases, renewals, refunds and reconciliation
• Recommendations: deciding which characters to show you
• Safety and anti-abuse: spotting unusual traffic and quota circumvention
• Necessary notices about your account, transactions and service changes
• Improving the product through aggregated usage analysis

To generate a character's reply, what you type is sent to our third-party AI model provider for processing. Conversations are stored against your account so you can pick the same story back up.

Do not type sensitive personal information into a conversation — national ID numbers, card numbers, your address, health details. The character is an AI and cannot recognise or protect sensitive information.

We do not sell your personal information. These categories of provider process data on our behalf:

• AI model providers — process conversation text to generate replies
• Payment providers — Stripe on the web, Apple and Google in-app purchase on mobile
• Cloud hosting and database providers — run the application and store data
• Speech synthesis providers — turn text into audio when you use voice

We may also disclose information where the law requires it, or where it is necessary to protect users or our legitimate interests.

Our database and application currently run in the Asia-Pacific region, and our providers may process data in other countries. Your information may therefore be transferred outside your own country. We rely on data-processing terms agreed with each provider to safeguard those transfers.

• Account and progress data: until you delete your account
• Transaction and ledger records: retained after deletion for as long as financial and audit obligations require
• Technical and security logs: kept for a limited period, then cleared

You can:

• Access and export a copy of the personal information we hold about you
• Correct inaccurate account details
• Delete your account yourself from the account page, or ask us to help
• Withdraw consent for optional analytics and push notifications
• Complain to the data protection authority where you live

Deleting your account clears your progress, conversations and preferences. Purchased diamonds and unlocked content are lost and are not refunded. Transaction records we are legally required to keep are the exception.

To exercise any of these, email support@txyc.top. We will respond within a reasonable period.

This service is for people aged 18and over, and we do not knowingly collect personal information from minors. If we find such information we delete it. If you believe we hold a minor's information, contact support@txyc.top.

We use cookies and browser storage to keep you signed in, remember your language and theme, and hold reading progress that has not synced yet. You can clear them in your browser, which will sign you out and lose unsynced preferences.

We protect data with encryption in transit, access controls and key management. No system is perfectly secure, and we cannot promise that information will never be accessed without authorisation.

We may update this policy. We will give notice of material changes in the service or by email and update the "Last updated" date at the top of this page.